Americans with Disabilities Act
The Americans with Disabilities Act (ADA) of 1990 requires that transit agencies provide complimentary ADA paratransit services to people with disabilities who cannot use the fixed route service. Seniors and individuals with disabilities can ride door-to-door complementary paratransit service to origins and destinations within three-fourth (3/4) mile of each side and ends of the fixed route during the same times and days that the fixed route system runs.
ADA applications may be obtained by calling (270) 444-8700 or email email@example.com.
ADA paratransit eligibility determination process will be made through self-certification with professional verification as needed. Persons with temporary disabilities may be considered ADA paratransit eligible through in person assessment. An application is considered complete once the person has provided all of the information required. Applicants will be notified in writing of the initial notification determination of eligibility. Determination of non-eligibility must state the reasons for the finding. Individuals are permitted to request an appeal within 60 days of the initial eligibility decision. Applicants are granted presumptive eligibility if a determination has not been made within 21 calendar days of the submission of a completed application or 30 days of an appeal. PATS may require individuals periodically reapply for ADA paratransit eligibility determination every 2 -5 years.
Complementary paratransit service will be provided to visitors outside of this region if these individuals have been certified as “ADA paratransit eligible” by a public entity. Certification will be honored for up to 21 days of paratransit service.
Paratransit service will be provided to a personal care attendant (PCA) traveling with an eligible rider. In addition to a PCA, that service will be provided to one (1) companion accompanying an eligible rider. Companions must be charged the same fare as the eligible rider and the PCA must ride free.
No-Show Suspension Policy- PATS may suspend para-transit service to those persons who establish a pattern or practice of missing scheduled rides. Before service can be suspended under this provision, individuals will be provided an opportunity to appeal the proposed suspension.
- PATS Fixed Routes will be closed on the following holidays:
- New Year’s Eve
- New Year's Day
- Martin Luther King, Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
- Services will be closed when roads are hazardous. PATS resumes service as roads are cleared.