Frequently Asked Questions:
What does it cost to ride PATS fixed route buses?
Our fixed routes are $1.00 per ride. Seniors (55 and up) and Students (to and from school, Monday-Friday) 50 cents. Youth fares; ages 6-18, 50 cents, ages 0-5, free. Seniors 70+ qualify for a Gold Card Pass and can ride unlimited on PATS fixed route buses.
How many fixed routes does PATS run?
Five; Red, Yellow, Green, Blue, and the Trolley (Trolley runs seasonally).
What hours do the buses run?
The buses leave PATS terminal starting at 8 am with the last run leaving at 4 pm (Monday through Friday). On Saturday the hours of operation are 9 am to 4:30 pm.
How often do the buses leave the terminal?
Our fixed route buses leave the PATS terminal on the hour with the exception of Saturdays. On Saturdays our buses run on the hour until after the drivers lunch. Beginning at 1:30 on Saturdays the buses leave the terminal on the half hour.
Can I buy bus coupons?
Yes, coupons can be purchased at PATS Terminal at a cost of $8.00 for 10 coupons. Coupons can also be purchased from your fixed route driver. However, drivers will not have change, so you must have the exact amount for coupon purchase.
Where can I buy a monthly bus pass?
Like the coupons, a monthly pass (giving you unlimited rides) can be purchased at the PATS terminal for $30.00. No pro-rated bus passes are available.
I have a monthly pass but I’ve misplaced it. Can I get a duplicate card?
Yes, a duplicate card will cost you an additional $5.00.
Is a one-day pass available for PATS?
No, at this time daily passes are not available.
What does it cost to ride the Trolley?
Nothing, we run the Trolley throughout the Paducah Downtown area for free. Our Trolley runs April 1st through September 1st.
How often does the Trolley leave the terminal?
The Trolley leaves the PATS terminal every half hour.
Can my pet ride the bus with me?
Only if your pet is a properly controlled “Service Animal” will it be allowed on board PATS buses/vehicles.
Another passenger is bothering me, whom do I report a complaint to?
You have a few options here; you can speak to your driver, fill out a complaint form at the PATS terminal, phone us, or fill out our online complaint form.
What if I have a complaint against the driver?
You can then come into the PATS terminal and fill out a complaint form, phone us, or visit our online complaint form.
I’m on Medicaid, how do I schedule a trip to an appointment?
To schedule a trip you need to call (AACS/GRITS), the Medicaid broker for our region. AACS/GRITS can be reached at: 1-844-575-9676. AACS/GRITS hours of operation are: 8:00 am-4:30 pm (CST) Monday through Friday and 8:00 am-1:00 pm (CST) Saturday. They are closed on Sunday.
How far in advance do I have to schedule my trip with AACS/GRITS?
You will need to schedule your trip at 72 hours in advance.
How do I get ADA qualified?
You need to obtain a form from PATS office and fill it out. One portion needs to be filled out by you, the other the doctor. Then return the form to PATS for approval.
Does my child have to be in a car seat or booster?
Yes, children under the age of 8 must be in an approved car seat or booster for transport. The only exception to this is our city fixed route buses; child seats are not required on our fixed route buses.